Mystery Shopping

"Objective Perceptions provides a proven Mystery Shopping Program to help hospitality businesses be the best they can in today's competitive environment."

Some testimonials from our valued clients.


“Ezard/Gingerboy group has worked with Vicki Chatfield and Objective Perceptions for 5 years.

The information we receive through the Mystery Diner program is effective in highlighting areas where our processes could be further streamlined, so that we continue to meet our objective of consistently delivering a distinctive dining experience of the highest quality.

We value the considered feedback we receive and have always found Objective Perceptions a pleasure to work with, we look forward to continuing our professional relationship.”

- Teage Ezard

Pei Modern

“Pei Modern engaged Objective Perceptions close to two years ago in order to gain a better understanding of Pei Modern’s performance and as a tool to diagnose weaknesses in the product delivery.

Over this period of time Objective Perceptions Director, Vicki Chatfield, has exposed Pei to a select group of reviewers who have provided accurate and helpful information to the restaurant regarding service and product.

Vicki’s close working knowledge of the industry has meant that her surveys are relevant and results meaningful and that the delivery of results is done in a timely fashion mindful of the needs of a busy restaurant.

We have found the surveys and follow up to be an essential tool for reporting to our ownership group. Surveys have also assisted us to build meaningful KPI’s for the management team. Expanded and thoughtful comments sections within the results have also allowed us to target staff training in an effective fashion.

I would not hesitate to recommend Objective Perceptions to any venue seeking to set high standards and maintain them.”

- Ainslie Lubbock

Federation Square

“Federation Square is now recording in excess of 10 million visits a year and is absolutely committed to delivering great visitor experiences underpinned by service excellence each and every time.

To this end Objective Perceptions were engaged to survey restaurants at Fed Square and have quickly become an integral part of the Fed Square Customer Service Excellence Program.

Objective Perceptions quickly grasped the complexities of the precinct working with us closely to customise surveys at the individual restaurant level and to measure the overarching Fed Square service excellence standards.

The level of detail in the surveys combined with Vicki’s insights are resonating with our restaurateurs and are proving to be a significant catalyst for change that not only drives service excellence but drives turnover.”

Objective Perceptions has been surveying Federation Square on-going for over 4 years.

- Federation Square - ACMI Café & Bar, Arintji, Beer Deluxe, Bokchoy Tang, Café Chinotto, Chocolate Buddha, Il Pomodoro, In A Rush, Riverland Bar, Taxi Kitchen and Transport Hotel.

Stalactites Restaurant

“We have used the services of Objective Perceptions, on an on-going basis for just on 2 years now. They have worked closely with us to provide an excellent, boutique type service that has been tailored specifically to our needs.
The surveys have succeeded in providing us with valuable insight into our business and assisted us in improving our customer service through targeted staff training. The surveys provide useful information that we are able to use to improve our systems, procedures and quality of food and service.
The surveys are always delivered on time, with utmost care and with a great deal of personal attention. We would have no hesitation in recommending Vicki and the program offered by Objective Perceptions.”

Nicole Papasavas – General Manager

Munich Brauhaus

“It is my pleasure to recommend Objective Perceptions. I contacted Vicki when I settled into this role after working with her surveys in another business. She quickly understood our offering and product and created a survey that not only provides clear and useful information but will help us to continue to develop our business.”

Ben Anderson – General Manager

Boat Builders Yard

“The customer perception surveys have proved to be a fantastic tool to help our extremely busy venue streamline our operations.

Objective Perceptions worked hand in hand with us to customise surveys that return relevant and invaluable feedback.

With an in-depth knowledge of the hospitality industry Vicki Chatfield immediately understood the demands of our business and through the surveys continues to deliver feedback that helps us maintain the standards we pride ourselves on.

I would recommend the services of Objective Perceptions to anyone in the hospitality industry as they provide incomparable and valuable insights into your business.”

- The Boatbuilders Yard


“The Bayside Hospitality Group, operating Pinocchio’s in South Yarra and Hampton, Geppetto’s Italian in Kew and Burwood and Michelangelo’s in Aspendale Gardens, has been working with Objective Perceptions for 6 years.

The feedback from the surveys ensure our food and service standards are held to highest quality and the information received through the Mystery Diner program has been invaluable. During this time, we have worked hand in hand with Vicki, customising survey’s to provide relevant information and ultimately ensuring the success of our 5 restaurants.

The comments from the surveyors are constructive, clear, unemotional and very professional. Myself and my management team, truly value the information supplied from surveyors and use them as a training and marketing tool to constantly improve our customer perception. I would happily recommend Vicki and the services of Objective Perceptions to anyone in the hospitality industry.”

- Renato Chilelli – Owner

Customer Service Survey

"We are a surveying program designed exclusively for the hospitality industry to measure the perception and experiences of customers."

Client Satisfaction Survey

How could your business benefit?

Surveyors Sydney

"The survey results allow the client to continuously improve their staff and ultimately grow their business."


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