Mystery Shopping

"Objective Perceptions provides a proven Mystery Shopping Program to help hospitality businesses be the best they can in today's competitive environment."

Objective Perceptions specialises in customer perception programs, which provides you with an objective system of measuring the performance of your businesses and staff.  They will also assist you to understand your business strengths, identify areas requiring improvement and communicate the overall customer experience at your venue.

Our clients have seen an increase in overall number of customers, return customers, customer loyalty, growth on average spend per head and overall profit increase.


Email us and we will arrange a meeting to discuss your surveying needs


“Ezard/Gingerboy group has worked with Vicki Chatfield and Objective Perceptions for five years.The information we receive through the Mystery Diner program is..."

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"Objective Perceptions quickly grasped the complexities of the precinct working with us closely to customise surveys at the individual restaurant level and to measure the overarching Fed Square service excellence standards..." Read More.

"Vicki’s close working knowledge of the industry has meant that her surveys are relevant and results meaningful and that the delivery of results is done in a timely fashion mindful of the needs of a busy restaurant..." Read More

“It is my pleasure to recommend Objective Perceptions. I contacted Vicki when I settled into this role after working with her surveys in another business..."

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